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TECHNICAL SUPPORT
Oahu Computers provides a full range of software & network technical support, including:
- Problem Diagnosis and Resolution
- Data Recovery
- Hardware & Software Upgrades
- Installation and Documentation
- Server & System Preventive Checks
- Remote Help Desk
Support for a single incident is offered on a Time & Materials (T&M) basis
at the following rates:
|
Location |
Labor Rate / Hour |
|
On-Site |
$160 |
Single Incident Technical Support is provided at a one hour minimum.
Signed, terms & conditions agreement, required to begin service.
Travel, parking, materials and 4.712% Hawaii State tax is additional.
Technical Support Agreement (TSA)On-going technical support is offered through our prepaid TSA contract.
Our TSA is an annual contract, billed monthly, with 2 hour guaranteed
response.
Depending on your monthly support requirements, we offer the
following options:
|
Monthly Need |
Labor Rate / hour |
Monthly Pre-Payment |
|
1 hr |
$110 |
$110 |
|
2 hrs |
$105 |
$210 |
|
4 hrs |
$95 |
$380 |
|
6 hrs |
$85 |
$510 |
|
8 hrs |
$80 |
$640 |
|
10 hrs |
$75 |
$750 |
On-going Technical Support is provided in 15 minute increments.
Travel, parking, materials and 4.712% Hawaii State tax is additional.
Rates apple to normal business hours: Monday - Friday, 8:00am to 5:00pm.,
excluding holidays. Service performed outside normal business hours
will be charged at 2.0 times the hourly rate.
Additional hours will be billed at the customer's contracted labor rate.
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